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How ecasino Handles Your Personal Information

We collect only the data needed to run your account, process payments through bKash, Nagad or Rocket, and keep your wallet secure.

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ecasino How ecasino Handles Your Personal Information
DATA HANDLING PRACTICES

How We Protect and Manage Your Information

We built our data practices around what matters to you — knowing exactly what we hold, why we hold it, and having a clear path to change or remove it. Every layer of storage and transmission uses encryption, and access to personal records is restricted to verified team members handling your specific request. Here is a breakdown of how each area works.

Encryption in Transit

Every connection between your device and ecasino uses SSL encryption. Whether you are depositing via Rocket or browsing live casino tables like Dragon Tiger, your data travels through secured channels that prevent interception by third parties.

Cookie Management

We use functional cookies to keep you logged in and analytics cookies to understand traffic patterns. You can disable non-essential cookies from your browser settings at any time without affecting core account functions like deposits or withdrawals.

Account Security

Your account is protected by OTP verification sent to your registered mobile number. If someone attempts login from an unrecognised device, we block the session and notify you immediately so you can take action.

Data Retention

We keep transaction records and identity documents for the period required by applicable financial regulations in your jurisdiction. Once that obligation expires, data is either anonymised for aggregate reporting or permanently deleted from our systems.

Third-Party Sharing

We never sell your personal information. Data is shared only with payment processors like bKash, Nagad or Rocket to complete your transactions, and with authorities if compelled by law. No marketing data leaves our servers.

Requesting Changes

You have the right to correct inaccurate data, withdraw marketing consent, or request full account deletion. Submit your request through live chat or email, verify your identity via OTP, and we process the change on our end.

PRIVACY HELP CHANNELS

How to Reach Us About Your Data

If you want to update personal details, request data deletion, or ask how your information is used, reach our privacy team through any of these channels. We aim to acknowledge every privacy-related request within one working day and resolve standard queries promptly. For complex deletion or export requests, we may need additional verification to confirm your identity before processing.

Live Chat Open the chat widget from any page on ecasino. Tell the agent your request is privacy-related and they will escalate it to the data team. You can ask about stored data, cookie preferences, or account deletion without leaving the conversation.
Email Send your privacy query to our support email address listed in the site footer. Include your registered phone number so we can locate your account quickly.
Account Settings Log in and head to your profile section where you can update contact details, change your linked bKash or Nagad number, and toggle marketing communication preferences — all without contacting support directly.

Common Questions About Your Data Rights

Below are the questions we hear most about data handling, cookies, and your rights as an account holder. If your question is not covered here, reach out through live chat or email and the team will walk you through it.

We collect your full name, date of birth, mobile number, and the payment method you link — whether that is bKash, Nagad or Rocket. This lets us verify your identity, process deposits and withdrawals, and comply with applicable financial regulations in eligible regions.

Only with payment processors to complete your transactions and with regulatory bodies if required by law. We never sell personal information to advertisers or data brokers. Analytics data is anonymised before any internal reporting takes place.

Contact our support team through live chat or email and state that you want full account deletion. We will send an OTP to your registered number for verification. Once confirmed, your personal data is permanently removed after any legally mandated retention period.

We use functional cookies for session management and analytics cookies to understand traffic. You can disable non-essential cookies through your browser privacy settings at any time. Disabling functional cookies may log you out but will not affect your stored balance.

Transaction records are retained for the duration required by financial regulations applicable in your jurisdiction. After that period, records are either anonymised for internal aggregate analysis or permanently deleted from our encrypted servers.

We store a reference to your linked payment method so you do not need to re-enter it each time. We do not store your full wallet PIN or credentials — transaction authorisation happens on the payment provider side with your direct confirmation.

Yes. Send a data export request through live chat or email. After identity verification via OTP, we compile a file containing your profile details, transaction history, and support conversation logs, then deliver it to your registered email address.

All payment communication between our platform and bKash, Nagad or Rocket runs through SSL-encrypted channels. We receive only a confirmation of the completed transaction — the wallet provider handles the sensitive financial layer on their infrastructure.

Dormant accounts remain stored securely. After an extended inactivity period defined by applicable regulations, we may contact you at your registered number. If you do not respond, data is handled according to our retention schedule and may eventually be deleted.

This policy covers everyone who accesses ecasino, but specific rights and obligations depend on your local law and eligible regions. Where local regulations grant additional data protections, those apply to you automatically. Check with local counsel if unsure.

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